What happens if no one’s present when my order arrives?

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We require that someone be present to receive and sign for goods on delivery. If no one is there, the delivery will be rescheduled for another day. If the delivery fails multiple times, it will be returned, and you will be charged for redelivery.

In the case of some large boards sent via standard delivery, we require that someone be present to assist the driver with the unload. This allows us to send large items at low prices and avoid using expensive two-man delivery services.

If you need your order to be delivered and left unattended, please state in the checkout order notes that you give us authority to leave. In these cases, we cannot be held responsible for anything that happens to the goods after delivery, as at that point they are considered handed over to you.

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